These terms and conditions govern the use of our services at DEVON AUTOS REPAIRS LTD. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any of these terms, please refrain from using our services.
1. Service Agreement
- Scope of Service: By engaging DEVON AUTOS REPAIRS LTD, you agree to receive the automotive repair and maintenance services we provide. We offer a range of services, including diagnostics, repairs, maintenance, and vehicle restoration.
- Approval of Work: No work will be carried out without your prior approval. After an initial inspection, we will provide you with an estimate for the services required. We will seek your consent to proceed with any additional work or parts that may be needed.
2. Pricing and Payments
- Service Estimates: All service estimates are provided based on the information available at the time of inspection. The final price may vary depending on the condition of your vehicle and any additional repairs or parts required.
- Payment Terms: Payment for services is due upon completion of the work. We accept payments through various methods, including credit/debit cards, bank transfers, and cash. If payment is not made on time, additional fees or interest may apply.
- Late Payment: Any outstanding balances not paid within the agreed time will incur additional charges, including late payment fees. We reserve the right to pursue further action for non-payment, including legal proceedings.
3. Vehicle Storage
- Storage Fees: If you fail to collect your vehicle within a reasonable time after service completion, we may apply storage fees. Storage fees will begin after [number of days] days of non-collection, as stated in the service agreement.
- Abandoned Vehicles: If a vehicle remains uncollected for an extended period after service, we may consider the vehicle abandoned and take steps to dispose of it in accordance with local laws.
4. Warranty and Guarantees
- Parts and Labor Warranty: We provide a warranty on all parts and labor used in the repair of your vehicle. The warranty period is typically [time period, e.g., 12 months or 12,000 miles], but it may vary depending on the type of service provided. If a defect occurs during the warranty period, we will repair the issue free of charge.
- Limitations of Warranty: Our warranty does not cover damages caused by misuse, accidents, neglect, or any issues that arise due to third-party modifications or unauthorized repairs.
5. Liability
- Customer Responsibility: You are responsible for ensuring that the vehicle is properly insured during the time it is at our workshop. We are not responsible for loss or damage to your vehicle unless it is caused by our negligence.
- Limit of Liability: Our liability is limited to the value of the repair or service performed. We are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, profits, or data.
6. Health and Safety
- Customer Safety: You agree to follow all safety instructions provided by our staff while on our premises. If you are required to visit our workshop, we ask that you comply with any safety measures in place to ensure your safety.
- Employee Safety: We adhere to all health and safety regulations to protect our staff and customers. Our employees are trained to handle all tasks in accordance with these standards, and we maintain a clean, safe environment in our workshop.
7. Privacy Policy
We are committed to protecting your privacy and confidentiality. For detailed information about how we collect, use, and store your personal information, please refer to our Privacy Policy.
8. Complaints and Dispute Resolution
- Complaint Procedure: If you are not satisfied with the service provided, please contact us immediately. We will investigate your complaint and work to resolve the issue as quickly as possible.
- Resolution Process: If a resolution is not reached, we may offer a refund or rework the service at no additional cost, depending on the nature of the complaint.
9. Termination of Services
- Right to Refuse Service: We reserve the right to refuse service to any customer at our discretion. We may terminate the agreement if we believe that the customer’s behavior is inappropriate, abusive, or violates any laws.
- Customer Termination: You may terminate the service agreement at any time before work begins by notifying us. Once the work has started, the customer will be responsible for the payment of any services rendered up to that point.
10. Force Majeure
DEVON AUTOS REPAIRS LTD will not be held liable for failure to perform any of its obligations if the failure is caused by events beyond our reasonable control, including but not limited to, natural disasters, labor strikes, transportation disruptions, or other unforeseen events.
11. Changes to Terms and Conditions
We may update these terms and conditions from time to time. Any changes will be communicated through our website or via email. By continuing to use our services, you accept the updated terms.
12. Governing Law
These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms will be handled in the appropriate courts in the United Kingdom.
