At DEVON AUTOS REPAIRS LTD, we are committed to providing exceptional automotive repair and maintenance services while ensuring the highest level of safety, transparency, and customer satisfaction. Below, you’ll find our key policies that govern how we operate and interact with our valued customers.
1. Privacy Policy
Your privacy is important to us. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and protect your data when you use our services or interact with us.
- Data Collection: We may collect personal information such as your name, contact details, vehicle information, and service history.
- Use of Data: We use your data to provide services, process payments, send service reminders, and communicate with you regarding your vehicle.
- Data Protection: We take appropriate measures to protect your data from unauthorized access, use, or disclosure. We will never sell your personal information to third parties.
- Your Rights: You have the right to access, update, or delete the personal information we hold about you. If you have any concerns or questions about your data, please contact us.
2. Service Terms and Conditions
By using our services, you agree to the following terms and conditions:
- Service Delivery: We strive to complete all services on time and to the highest quality standards. However, completion times may vary depending on the complexity of the repair or maintenance needed.
- Pricing: All prices quoted for services are subject to change depending on the condition of the vehicle and any additional repairs or parts required. We will inform you of any changes before proceeding with work.
- Approval: No work will be carried out without your prior approval. We will provide a detailed estimate and seek your consent before proceeding.
- Warranty: We provide a warranty on parts and labor for a specified period. Please refer to your service receipt or consult our staff for more information on warranties.
- Payments: Payments for services are due upon completion. We accept a variety of payment methods, including cash, credit cards, and bank transfers.
3. Health and Safety Policy
The health and safety of our staff, customers, and visitors is a top priority. We adhere to all local laws and regulations to ensure a safe environment for everyone.
- Workplace Safety: All employees are trained in safe working practices and are provided with appropriate personal protective equipment (PPE) when necessary.
- Customer Safety: We ask that customers follow all safety instructions when on our premises. We also provide clear signage and guidance regarding safety precautions.
4. Environmental Policy
We are committed to minimizing our environmental impact. Our environmental policy includes:
- Waste Management: We dispose of automotive waste, such as oil, tires, and batteries, in an environmentally responsible manner, ensuring compliance with local regulations.
- Energy Efficiency: We utilize energy-efficient equipment and processes to reduce our carbon footprint.
- Sustainability: We are continuously looking for ways to adopt more sustainable practices in our day-to-day operations.
5. Complaints and Disputes Resolution Policy
We are dedicated to providing excellent service, but we understand that issues may occasionally arise. If you are not satisfied with the service you receive, we encourage you to contact us directly.
- How to File a Complaint: If you have a complaint or issue with a service, please contact us via email or phone. Our team will address the matter as quickly as possible.
- Resolution Process: We aim to resolve complaints promptly and fairly. Our team will investigate the issue, and if necessary, arrange for additional work or a refund, depending on the circumstances.
- Feedback: Your feedback is valuable to us. We use it to improve our services and ensure the best experience for all our customers.
6. Refund Policy
We understand that sometimes things don’t go as planned. If you are not satisfied with the work done on your vehicle, we offer the following refund policy:
- Refund Eligibility: Refunds may be considered if the service provided does not meet the quality agreed upon in the original estimate or if there is a proven fault with the parts or labor provided.
- Requesting a Refund: Refund requests must be made within 30 days of service completion. Please provide all relevant documentation, including receipts and details of the work performed.
- Refund Process: Once a refund request is received, we will assess the issue and process the refund accordingly.
7. Vehicle Storage Policy
- Storage Fees: If a vehicle is left on our premises for an extended period after the completion of work or if it is abandoned, we may charge storage fees.
- Duration of Storage: We will notify you if your vehicle remains uncollected. Storage fees will begin after a grace period, which will be outlined in your service agreement.
8. Insurance
We recommend that all vehicles are fully insured during their time at our workshop. We are not responsible for any damage, loss, or theft of vehicles while they are under our care, except in cases of proven negligence on our part.
9. Liability
We take every effort to ensure that all repairs and services are carried out to the highest standards. However, we cannot be held liable for:
- Issues that arise due to pre-existing conditions or third-party modifications.
- Any delays caused by factors beyond our control (e.g., parts availability, weather conditions, or unforeseen technical difficulties).
